Terms and Conditions

  1. KIMPORO’s PACKAGE :
    1. Star, Gold and VIP Packages are upon availability (depends on your actual check-in date). There is to be no bookings on any specific rooms, but we will try to accommodate your preference the best we could.
    2. Package includes daddy stay-in for free. Toddlers below 5 years old are allowed to stay-in depending on the package chosen. However we do not provide child-care services. No other relatives or friends are allowed to stay the night.
    3. Angpow to Post-Natal Nurses and Staff are not compulsory but greatly appreciated. This will NOT, by any means, affect the quality of the service from Kimporo.
    4. Client is compulsory to give 2 days’ advance notice before check-in.
    5. Deposit of RM6,000.00 is expected with your registration (the deposit amount may be different for our special offer (such as early bird offer 2018 with full payment) - this will be advised accordingly before you sign up). The balance is to be paid upon checking-in.
    6. CANCELLATION & REFUNDS
      1. If the pregnancy fails to progress ie a miscarriage, there will be a 100% refund of the deposit (less charges as per f(d)). No other condition for cancellation will be accepted for 100% refund.
      2. If cancellation is made at least 45 days before EDD (expected due date), only 50% of the deposit is refundable.
      3. No refund of your deposit will be given for cancellation of less than 45 days before EDD.
      4. An admin and bank charge fee of RM300 will be imposed for all refunds.
    7. Should you deliver earlier from your expected due date, and there are no rooms available at Kimporo, you can either
      1. wait until a room becomes available OR
      2. cancel your booking and get a 50% refund of your deposit.
    8. Should you deliver later:
      1. your number of days stay at Kimporo may be reduced, and the charges will be pro- rated based on the package you registered for.
      2. By more than 3 days, a daily charge of RM100/day (from the 3rd day after EDD) will be imposed while we hold the room for you. But your number of days stay at Kimporo may be reduced, and the charges will be pro-rated based on the package you registered for.
    9. NO REFUND will be given in situations which are beyond our control ie water rationing or no electricity, and you decide to return to your own home for a day or two.
    10. Should you for any reason decide to shorten your stay at Kimporo
      1. At least 45 days before checking-in: a penalty fee of RM1000 will be imposed and deposit of RM6,000 is non-refundable. You’ll be charged a minimum of RM7,000 (which is the deposit plus the penalty fee) or according to the number of days stayed, whichever is higher.
      2. Within 7 days of checking-in : refund total package price less RM7,000, as per j(i) above
      3. After 7 days of checking-in : refund 30% of balance pro-rated package price.
      4. For some special offers such as early bird offer, it is non refundable if client decides to shorten their stay for any reason. Please check with our representative before you sign up.
  2. DAYS 0F STAY
    1. The total number of days spent at Kimporo is 7 nights, 14 nights, 21 nights or 28 nights, including any days spent in a hospital due to baby’s jaundice or any other reasons.
    2. Check in : Monday – Saturday after 3pm
    3. Check out : Monday – Saturday before 2pm
  3. BREASTFEEDING : Our aim is to help mothers breastfeed successfully
    1. A Breastfeeding Consultant/Counsellor will provide you with hands-on consultancy, whenever necessary, and upon the LC availability. Please note that our Consultants do not stay in Kimporo.
    2. If you wish to breastfeed successfully, there should be no bottle-feeding (in the early weeks) and especially no formula milk (FM) and other liquids at Kimporo. Kimporo and its staff will NOT be responsible for any adverse effect on your baby should you decide to feed anything other than breastmilk (including water and any other liquids).
    3. When your baby is almost reaching his/her fullmoon (after week 3 maybe), the nurses may help you with training your baby on the bottle using your expressed breastmilk.
    4. Bottles of milk will be fed by nurses at the baby nursery or the nursing station, and not in Mother’s room.
    5. Please bear in mind that you should direct latch baby at every single opportunity to ensure a healthy milk supply later on. Every time you top-up with formula milk or expressed breastmilk, you are giving your breasts one less opportunity to produce milk. It will affect your milk supply.
    6. Direct latch for night-feedings is very crucial. We encourage it greatly as it will increase your milk supply. We also encourage co-sleeping ie baby sleeping on the same bed with Mommy.
  4. FORMULA MILK FEEDING
    1. If for any reason you believe that you are not producing enough and choose to give formula milk, we recommend you to get advice from your doctor first.
    2. Kimporo does not have any stocks of formula milk. You would need to provide/purchase your own formula milk.
    3. Your formula milk will be kept in your room, and you will have to mix the formula milk yourself before passing it to the nurses for feeding. This is to avoid errors as there are many different types of formula milk and the instructions for each varies.
    4. Kimporo will not be responsible for any adverse effects that may affect your formula fed baby.
    5. Our Postnatal Nurses will help with the feeding of milk using a spoon or cup. This may minimize the risk of nipple-confusion and may help baby get back on the breast later.
    6. Should you decide to use a bottle to feed, you will have to provide the nurses with your own bottle. There will be no sharing of bottles and artificial teats with other babies
  5. BABY CARE
    1. All our nurses are Malaysians registered with KKM. We appreciate their professionalism very much.
    2. Our Nurses will always be ready to help in all circumstances.
    3. The ratio of Nurses to babies is 1 to 3. There might be certain times the nurses will require you to take care of your own baby while they attend to their other duties. You will also have the option to choose a higher package which is 1 nurse to 2 babies, or even 1 nurse to 1 baby for exclusive service.
    4. Do bear in mind that you are the mother to your baby, and should spend most of your time bonding with your baby and having baby close to you even during sleep. Both mother and baby actually get more sleep when they are close together. Learning to take care of your own baby especially during night time will give you more confidence as a mother when you go home after your confinement month is over.
    5. In order to have a secure and happy baby, your baby should be sleeping next to Mommy. Occasionally, should you require uninterrupted sleep, our Postnatal Nurses will be happy to watch over your baby outside your room. They will of course bring your baby back to you for breastfeeding.
    6. We encourage all mothers (and fathers) to be hands-on in changing diaper, bathing, burping, soothing and any other baby-care.
    7. Baby clothing is provided for throughout your stay at Kimporo. You do not need to bring any clothes for your baby.
    8. A maximum of 200 pieces of disposable diapers will be provided. You may bring in your own disposable diapers if you wish.
    9. If you prefer to use cloth nappy, Kimporo will only provide the diaper cover. You will need to bring your own diaper inserts. Cloth nappy can help to identify the number of wet and soiled diapers to assess if breastfeeding is going well.
  6. MEALS
    1. All meals and drinks are provided for at Kimporo.  However, if you should decide to bring in your own food ie herbal tonics, medicine etc, Kimporo would not be responsible for any adverse effects that might occur from consuming such food.
    2. Should your baby be tested to be G6PD positive and you require a special diet meal plan, there will be a surcharge of RM1,500.00
    3. In the first week, while Mother is recuperating from childbirth, meals can be served in your room. Thereafter, you are encouraged to have your main meals in the Dining Area.
    4. Please do eat all your meals on time, as eating well is essential for your recuperation. You could learn to breastfeed your hungry baby while eating.
    5. We have planned your meals with care, ensuring that it will encourage healthy lactation, and Mommy’s healthy recuperation. All meals prepared in Kimporo follows a healthy and balanced diet. We might not use as much ginger, herbs or wine as you may think is necessary.
    6. Kimporo and its staff are not to be held responsible for any food allergies affecting the Mother or the breastfed baby.
    7. Please have your meals at the scheduled time to avoid consuming cold food.
    8. Should you or your baby be admitted into the hospital during your confinement period, meals will still be prepared for Mommy upon request. However you will have to make the arrangement yourself for the meals to be sent to the hospital.
    9. Meals are scheduled as follow. Please do adhere to it as best as you can as we would like you to have warm and healthy meals:
      1. Breakfast: 8:30 a.m.
      2. Morning Tea: 10:00 a.m.
      3. Lunch: 12:30 p.m. 
      4. Afternoon Tea: 4:00 p.m. 
      5. Dinner: 6:30 p.m.
      6. Tonic Soup: 8:30 p.m.
      7. Supper: 9:30 p.m.
    10. You should learn to breastfeed your hungry baby while eating. This is so that you eat on time while meeting your baby’s needs.
  7. DADDY STAY-IN
    1. Only the father of your baby is allowed to stay in Kimporo. No discounts on packages are available should the father decide not to stay-in.
    2. No meals (except for VIP package) will be provided for Daddy. You may choose to have your meals at Ketuhar or Sayang Rasa Café located in the same building at Level 1 of Menara Ruyi or order room service (subject to availability).
    3. Free laundry includes only 1 (ONE) set of clothing per day.
  8. TODDLER STAY-IN
    1. Toddlers below 5 years old are allowed to stay in for free. This is exclusively for the Star Plus, Gold and VIP Package only
    2. No child-care would be provided.
    3. You can consider to send your toddler to Kimporo Childcare (level 2) during your stay with us.
  9. DAILY OPERATION AT KIMPORO
    1. Our nurses have a busy daily schedule to ensure that Kimporo runs optimally, caring for a maximum of 28 mothers and their babies. It would be greatly appreciated if you would follow our daily bathing and meal schedule as closely as possible.
    2. Cleaner will perform daily room cleaning during between 9am to 2pm. Should cleaner be unable to clean your room due to guests’ presence or Mommy sleeping or whatever reasons, housekeeping will be performed the following day on schedule.
    3. Daily Bath Schedule
      Baby’s Bath Time: 8 a.m. to 11 a.m.
      Mommy’s Bath Time: 9 a.m. to 5 p.m.
    4. You should learn to breastfeed your hungry baby while eating. This is so that you eat on time while meeting your baby’s needs.
  10. CONFINEMENT PRACTICES AT KIMPORO
    1. Kimporo embraces a traditional yet liberal practice of Confinement methods.
    2. As hygiene is of utmost importance to prevent communicable diseases, we insist that Mommy bathes every day and washes her hair at least once a week. This reduces the risk of skin, wound and breast infections. It’s important that you remain clean and fresh in order for you and your baby to enjoy breastfeeding. Free herbal-water for bathing is included.
    3. There is no scientific evidence that using tap water to wash hands and brush your teeth will cause rheumatism, arthritis or any other illnesses. But if you feel very strongly about this, you can use the prepared herbal-water to wash your hands or a thermal flask with boiled water will be provided and placed in the bathroom sink.
    4. We encourage eating in moderation, thus you may find that we use less ginger, herbs and wine than is thought necessary by the ‘elders’ or other ‘traditional confinement ladies’. This is to ensure proper rejuvenation and that the special confinement food do not adversely affect you or your breastfed baby.
    5. You should also eat on time and while the food is still warm to encourage a good digestive system.
    6. The consumption of a little alcohol is permissible, but alcohol has been shown to inhibit ‘let-down’ and might even decrease milk production.
    7. Adequate liquid consumption is very important. We serve red dates tea and lemongrass tea every day. Plain water is also encouraged as it will help in the removal of toxins in the body.
  11. ILLNESSES AND MEDICAL CONCERNS
    1. Kimporo is not a medical facility.
    2. In the case of illness and other medical concerns, of either Mother or Baby, Mother is fully responsible to get the advice and seek treatment from a qualified doctor.
    3. Kimporo and its staff will not be held responsible for all medical concerns, including and not limited to:
      1. Jaundice
      2. Dehydration
      3. Any form of infection
      4. Mosquito or any insect bites leading to dengue or rashes or any other medical conditions.
      5. All other medical conditions
  12. JAUNDICE MANAGEMENT
    1. Please do learn more about Jaundice before your baby is born.
    2. Kimporo owns
      1. Bilichek (jaundice level checker, without blood test
      2. Phototherapy machine
    3. We provide Jaundice level checks (please refer to the package list)
      1. the first to be done when necessary, and the
      2. 2nd check to be done 24 hours after the first check.
      3. Any subsequent checks may be performed upon requests. These extra checks are chargeable at RM50/check
    4. If treatment is necessary (usually for jaundice levels above 250μmol), you may choose to rent our Phototherapy machine which is a most convenient way of jaundice treatment. Rental is at RM200/day.
    5. It is your sole responsibility to discuss with your doctor in regards to your baby’s jaundice treatment.
  13. HOUSEKEEPING
    1. Cleaner will perform daily room cleaning between 9 am to 2 pm.
    2. Should cleaner be unable to clean your room due to guests’ presence or Mommy sleeping or whatever reasons, housekeeping will be performed the following day on schedule.
    3. Laundry
      1. Bedsheets will be changed every three days, or upon request.
      2. Please bring enough change of clothes as laundry of Mother’s clothing will be done every 3 days, using a washing machine and a dryer.
      3. Please ensure that your clothes’ colour would not run. Kimporo is not responsible for any damage to any articles of clothing.
      4. Kimporo is not responsible for any wear and tear of your clothing that occurs during laundry.
      5. We will not be hand-washing any article of clothing. Note : a packet of 30 mesh panties (disposable) will be provided for your comfort.
  14. ELECTRICAL & OTHER PERSONAL ITEMS
    1. Kimporo is not to be held responsible for any missing personal items. A safe is provided inside your room. Please keep all valuable securely. However, it’s not recommended for you to bring any valuable items to Kimporo.
    2. Kimporo is not responsible for any loss or damage to any personal or electrical items ie clothes, breastpump, computers, notebooks, ipad, phones etc, used within our premises.
  15. WIFI
    Kimporo is not responsible for the stability or strength of the WIFI access within our premises.
  16. SMOKING POLICY
    1. Kimporo maintains a strong no-smoking policy within our premises, including at main entrance, room, toilet, staircase and lift area. There is a designated smoking area at B2 car park.
    2. Please remind your guests (including your husband) not to smoke within the premises.
    3. In the event that you are a smoking mother and refused to give up smoking while staying at Kimporo, we reserve the right to request you to leave the property. NO REFUNDS will be offered. There will also be a recovery fee of RM500 impose to cover the extensive costs of restoring our rooms or designated areas back to the smoke-free condition.
  17. VISITORS
    1. Visitors are welcomed between 10am – 9pm.
    2. Please keep the number of visitors to not more than 2 people at any one time.
    3. For the safety of all mothers and babies in residence, please notify us in advance with the names of your guests BEFORE they visit.
    4. Please inform your guests that they will be subject to a temperature scan before being allowed into our secured area.
    5. Kimporo reserves the right to reject entry to a guest, or to request a guest to leave the premises in the case that he/she is deemed to have disturbed the peace and tranquility of our centre.
    6. Kimporo will not be held responsible for the safety and well-being of any visitors, including children, while they are within the premises.
    7. If your older child or your visitors are sick (ie. Coughing, runny nose or flu), we request that you do not allow him/her to visit you.
  18. ITEMS TO BRING
    1. Mother’s own comfortable clothes
    2. Maternity sanitary pads
    3. Toothpaste, toothbrush & other personal toiletries
    4. Hairbrush
    5. Breastpump (optional)
    6. Breastmilk storage bags and feeding bottles (optional)
    7. Cloth diaper inserts
    8. Formula milk (optional)
  19. CONFINEMENT PACKAGE ITEMS PROVIDED BY KIMPORO:
    Please refer to the package you have signed up for. Upgrades are possible
    1. FOR MOMMY
      1. 24-hours mommy and baby care by registered nurses
      2. Comfortable hotel-style rooms with en-suite bathrooms
      3. 6 healthy meals and snacks a day with free-range (kampong) chicken, fresh fish, fresh fruits and vegetables and healthy grains. Kimporo is pork-free.
      4. Daily personalized healthy tonic soup made from natural herbs for cleansing and rejuvenation. Tonic Soup will be served when baby is 8 days old onwards, to avoid complication with jaundice. If there is any remaining tonic soups, you can take back home when you check out. (Note : No discounts available should you decide not to partake the tonic soup provided)
      5. Free flow confinement beverages such as red dates tea.
      6. 28 days of Mommy’s herbal bath water. (We will not be responsible if you bring in other herbal bath ingredients)
      7. Sea-salt + Epsom Salt for sitz bath (for puerperium wound)
      8. 30 pieces of Mesh Panty
      9. Laundry service
      10. Each mother will get to take home the 4 units of GETHA latex pillows (exclude pillow case) upon checking out (only for 14 days package and above)
      11. Additional Items : refer to package
    2. FOR BABY
      1. 24-hours care
      2. Baby herbal bath water will be provided when necessary (when baby has rashes or jaundiced).
      3. Baby daily clothing (for in-house use only)
      4. 200 pieces disposable diapers (for in-house use only).
      5. Cloth diaper cover (for in house use only)
      6. Tummy massage oil (for in house use only)
  20. ADDITIONAL SERVICES
    1. POSTNATAL MASSAGE & SLIMMING THERAPY at Om Spa Level 9 of Menara Ruyi
      1. FREE 120mins postnatal massage is provided, worth RM250. (please refer to the package list)
      2. Any extra session may be purchased later on. We will advise on the current promotions
      3. You may engage the services of other massage therapist if you wish, but there will be a surcharge of RM50/session payable directly to Omspa.
    2. BABY PHOTOGRAPHY
      Kimporo has a few photographer partners that are authorized to have your baby photography in Kimporo’s compound. If you engage other photographers to come in, we will have a surcharge of RM100/session.

Our Postnatal Nurses are ever ready to help you. If you are happy with their service, an angpow to them is most appreciated.